5 Business Tips for Stay at Home

Indonesia recently celebrated its 66th anniversary this year and the country now have an increasingly significant role in the region of the world known as Asia Pacific. Supported by strong economic foundation of this country has shown strength and tenacity during the global economic crisis of 2008 and emerged as one of the few countries that have a positive economic growth during the crisis.

Companies from various parts of the world begin and continue to increase their investment in Indonesia, make this country become increasingly competitive in the global business arena. With ever increasing competition, have become increasingly important for businesses in Indonesia to become more resilient, connected and efficient.

The Indonesian government has introduced several policies that have helped boost the overall business landscape for both home and business in multinational established. But the challenges that come along with a progressive economy can not be ignored.

With the recent explosion in the number of devices and communications platforms, people are now better informed, connected and less patient.

Real time communication and information sharing collaboration is also a new way of doing business. Form of direct contact such as instant chat messaging systems and mobile phones or text messaging system to replace landline phones (landlines) and voice mail messaging system a long time. Voice over IP solutions has greatly affected the cost of communications.

But the Unified Communications (UC) - alloy-based voice communications, video and text on one common platform - really makes a company can collaborate one step further. Decentralization and expansion of the nature of business has prompted the need for improved communications and converged, which made solutions such as UC is fast becoming popular among the CIOs in Singapore.

Companies need to offer a multimedia experience to the kustomernya and its employees that will drive improvements in customer satisfaction, productivity and reduce costs in order to maintain and develop customer base, excite and sustain a vibrant workforce and still earn a profit and succeed in a world without limits.

As a global provider of business collaboration and communications solutions, Avaya describes five important things that can help companies stay ahead:

1. Listen to your consumers, understand their needs

With the explosion of communication devices available and the many feedback channels that appear in the next few years, a company must be connected to the beating pulse of the consumer to be able to understand them and know what they really want.

At a one-way communication, companies today must understand the platforms of social media as a key device for feedback, and use the solutions available to help them more effectively understand and digest large amounts of content available on the forums social media.

The ability to include automatic monitoring of consumer feedback, tracking the emotional responses and proposals that can make more progressive and efficient solution, already available today and has been deployed by many companies are thinking ahead. Is your company one of them?

2. Stay connected to stay in front: the users want a choice

Just as consumers and consumerism of the device-end (read: Apple, blackberry, android, iPhone, tablet, etc.), long way to provide applications or solutions, whether it be voice, video or text, is changing drastically.

The current users wanted the option of how they communicate and how they want the company to communicate with them - be it via Skype, Facebook, video, text, instant messaging or Twitter.

In fact, no one can predict what the end-user devices within the next 24 months from now. But companies can equip themselves with a unified communications solution platform (UC) are robust to accommodate diverse and seamlessly integrate technology end-users on one common platform, thinking about the cost and energy efficiency.

In the end, a UC platform will aid in vehicle centralize all communication, ensuring the company remains connected with the end-users in diverse environments, social media or a different device without much trouble.

3. Complete your employees with the right tools

With consumers increasingly rapid advancement in technology, your employees also have to follow so that they can communicate with consumers about the platform they want. Give your employees the option to communicate and collaborate so that they can be productive wherever they are and on whatever device is available to them by choosing an open platform that can support such systems.

Adoption of a standardized device suitable for multi-modal communication will contribute to a collaborative environment. This, in turn, will increase job satisfaction and productivity of your employees.

4. Delivering end-users experience a consistent

Avaya Case studies have shown that most business processes have inefficiencies due to the collaboration of slow, non-real-time. Closing the gap between notification and response time, will be important in the health care industry and services to deliver end-user experience consistent.

On top of that, companies should also strive to improve first-call resolution by using workforce solutions that have been optimized. For subscription customer, take advantage of platform features such as call logs your UC on a consolidated and unified contact list, so that the customers you do not need to repeat the problem to another contact center agents. A consistent user experience ultimately help simplify and streamline mobility.

5. Bijaklah invest in infrastructure?

Before you decide on the choice of solutions and tools, determine the first communication device that best suits your company and its needs. Most companies tend to use the latest technology just because, well, it is something new. However, they often forget to make sure the technology and its application suitable and useful for them to get the ROI.

Look for actions that most cost-effective and take advantage of network virtualization that will enable enterprise mengustomisasi solution based on the demands, acting against end-users, as well as controlling and managing all types of communication across the network. In this way, with the entire suite of solutions available - from Ethernet switches to a wireless network to the branch router - your company can efficiently deal with the fast pace of mobility and modes of communication are ever-changing consumer preferences.

Keep in mind that ultimately, the users and the enterprise should not be enslaved by technology. Instead, technology should provide ease of management, fleksibiltias and scalability.